Summary
The business offers a range of services including drive-through and dine-in options, with coffee being one of its highlights. Reviews indicate inconsistent service experiences, ranging from excellent customer handling to poor order fulfillment. Donuts are highlighted as both positive and negative aspects by different reviewers. Issues such as lack of English proficiency among staff and non-refundable mistakes in orders were pointed out.
Pros
- Excellent coffee
- Friendly service
- Fast resolution
- Variety of seating options
- Wheelchair accessible
Cons
- Inconsistent order accuracy
- Staff language barriers
- Cold store environment
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Thorntons
3300 Bardstown Rd, Louisville, Kentucky
The reviews indicate mixed experiences with service and cleanliness at the location. While some customers appreciate the prepared foods and find the environment LGBTQ+ friendly, others have experienced poor customer service and questionable staff behavior. Issues such as unsatisfactory cashier interactions and concerns about theft are noted. Cleanliness is also a concern, particularly regarding bathroom conditions.
Krispy Kreme
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Thorntons
4154 Bardstown Rd, Louisville, Kentucky
The business generally receives positive feedback for its service quality and cleanliness, with employees noted for their friendliness and good attitudes. However, there are some concerns regarding staff attitude towards customers who speak limited English and instances of theft. Other reviews mention external factors like beggars outside the store. The establishment does not offer vegan or gluten-free options among others.
Thorntons
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The business generally maintains a clean environment and offers friendly service from its staff. However, there are notable issues with employee rudeness and customer mistreatment. The establishment is equipped for quick visits and provides free parking.
Thorntons
3726 Taylorsville Rd, Louisville, Kentucky
The business offers a welcoming environment with friendly and dedicated staff who go above and beyond for customers. Despite some inconsistencies with advertised prices, the overall experience is positive due to excellent customer service. The location features several conveniences such as free parking and accessibility options.