Summary
The store has a mixed reputation with some praising the friendly cashier while others criticize its management and cleanliness. The inconsistency in hours of operation is noted by several reviewers who found the store closed despite claiming to be open 24/7. Despite these issues, there are positive mentions of specific staff members adding value.
Pros
- friendly cashier
- kid-friendly environment
- offers beverages
Cons
- inconsistent hours
- rude employees
- store cleanliness
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
5201 Preston Hwy, Louisville, Kentucky
The establishment offers a variety of quick bites and beverages with convenient pickup options. However, communication issues at the drive-through have led to dissatisfaction among some customers. While praised for its coffee and customer service by certain patrons, there are concerns about cleanliness and staff behavior.
Thorntons
5318 Preston Hwy, Louisville, Kentucky
The business generally maintains a clean environment and offers friendly service from its staff. However, there are notable issues with employee rudeness and customer mistreatment. The establishment is equipped for quick visits and provides free parking.
Dunkin'
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The business offers a range of services including drive-through and dine-in options, with coffee being one of its highlights. Reviews indicate inconsistent service experiences, ranging from excellent customer handling to poor order fulfillment. Donuts are highlighted as both positive and negative aspects by different reviewers. Issues such as lack of English proficiency among staff and non-refundable mistakes in orders were pointed out.
Thorntons
3320 Preston Hwy, Louisville, Kentucky
The store received several negative reviews focusing on management issues, customer service problems, and employee behavior. Customers were frustrated by unexpected closures, rude staff interactions, and perceived racial bias from some employees. Despite these complaints, the store is noted for its clean appearance.
Dunkin'
2815 Fern Valley Rd, Louisville, Kentucky
The Dunkin' Donuts location on Fern Valley is praised for its friendly and efficient service, offering fresh donuts and consistently good coffee. However, there are concerns about inconsistent food quality and drink preparation by the new staff post-remodel. While some customers appreciate the quick service and clean environment, others have noted issues with soggy sandwiches and unsatisfactory specialty drinks.
Thorntons
2700 Fern Valley Rd, Louisville, Kentucky
Reviews indicate mixed experiences at Thornton's, with notable praise for employee friendliness and customer service, particularly from Larry at the Fern Valley location. However, significant dissatisfaction arises from poor restroom conditions across multiple locations, impacting customer decisions to leave without purchases. While offerings include prepared foods and in-store shopping, reviews mention no specific vegan or gluten-free options, nor any coffee or breakfast items.
Thorntons
3300 Bardstown Rd, Louisville, Kentucky
The reviews indicate mixed experiences with service and cleanliness at the location. While some customers appreciate the prepared foods and find the environment LGBTQ+ friendly, others have experienced poor customer service and questionable staff behavior. Issues such as unsatisfactory cashier interactions and concerns about theft are noted. Cleanliness is also a concern, particularly regarding bathroom conditions.
Krispy Kreme
3000 Bardstown Rd, Louisville, Kentucky
Krispy Kreme offers a delightful experience with consistently praised donuts and friendly service. The atmosphere is generally positive but some customers have reported issues like poor customer service and unmet expectations regarding product swaps. While many enjoy the coffee and clean environment, there are mixed feelings about pricing and parking availability.