Summary
Reviews indicate mixed experiences at Thornton's, with notable praise for employee friendliness and customer service, particularly from Larry at the Fern Valley location. However, significant dissatisfaction arises from poor restroom conditions across multiple locations, impacting customer decisions to leave without purchases. While offerings include prepared foods and in-store shopping, reviews mention no specific vegan or gluten-free options, nor any coffee or breakfast items.
Pros
- friendly staff
- prepared food available
- LGBTQ+ friendly
- good for quick visits
Cons
- poor restroom conditions
- lack of essential bathroom supplies
- limited restrooms on site
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
2815 Fern Valley Rd, Louisville, Kentucky
The Dunkin' Donuts location on Fern Valley is praised for its friendly and efficient service, offering fresh donuts and consistently good coffee. However, there are concerns about inconsistent food quality and drink preparation by the new staff post-remodel. While some customers appreciate the quick service and clean environment, others have noted issues with soggy sandwiches and unsatisfactory specialty drinks.
Thorntons
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The business generally maintains a clean environment and offers friendly service from its staff. However, there are notable issues with employee rudeness and customer mistreatment. The establishment is equipped for quick visits and provides free parking.
Dunkin'
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Thorntons
4516 Poplar Level Rd, Louisville, Kentucky
The store has a mixed reputation with some praising the friendly cashier while others criticize its management and cleanliness. The inconsistency in hours of operation is noted by several reviewers who found the store closed despite claiming to be open 24/7. Despite these issues, there are positive mentions of specific staff members adding value.
Thorntons
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The business receives mixed reviews regarding service and product expectations. While some customers appreciate the cleanliness and friendly staff, others are disappointed with misleading advertisements and missing products. The establishment offers a welcoming environment but lacks certain amenities like vegan options or gluten-free choices.
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The donut shop in Louisville is praised for its cleanliness and fresh, unique-tasting donuts, including glazed, sugar, and apple fritters. Customers appreciate the friendly and fast service. However, some noted concerns about high prices.
Thorntons
7101 Greenridge Farm Dr, Louisville, Kentucky
Thornton's offers a selection of tasty donuts and beverages with reasonable fuel prices, but the overall experience is marred by high food prices and poor maintenance. Customer service issues and cleanliness concerns are prevalent in reviews, with some mentioning rude staff and expired food items on display. The location provides basic amenities like an ATM and restroom facilities, and it supports various payment options including credit and debit cards.