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Summary
Thornton's offers a selection of tasty donuts and beverages with reasonable fuel prices, but the overall experience is marred by high food prices and poor maintenance. Customer service issues and cleanliness concerns are prevalent in reviews, with some mentioning rude staff and expired food items on display. The location provides basic amenities like an ATM and restroom facilities, and it supports various payment options including credit and debit cards.
Pros
- tasty donuts
- decent fuel prices
- basic amenities available
- varied payment options
Cons
- high food prices
- rude staff
- cleanliness issues
Features
Hours
Location
Other Donut Shops Nearby
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Panaderia y Tienda Guadalajara
4122 Outer Loop, Louisville, Kentucky
The bakery is highly praised for its fresh and delicious breads, cakes, and pastries. Customers enjoy the variety of offerings and appreciate the ability to pre-order items. However, some customers have noted issues with staff service and high prices, which can detract from the overall experience.
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Tasty donuts(Louisville)
8683 Preston Hwy, Louisville, Kentucky
The donut shop in Louisville is praised for its cleanliness and fresh, unique-tasting donuts, including glazed, sugar, and apple fritters. Customers appreciate the friendly and fast service. However, some noted concerns about high prices.
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Golden Gate Donuts
8605 Smyrna Pkwy, Louisville, Kentucky
The donut shop is praised for its customizable fillings and variety of delicious options like maple iced and large long John's. Customers appreciate the friendly service and tasty offerings. However, there are reports of inconsistent opening hours, which can be frustrating.
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Thorntons
4154 Bardstown Rd, Louisville, Kentucky
The business generally receives positive feedback for its service quality and cleanliness, with employees noted for their friendliness and good attitudes. However, there are some concerns regarding staff attitude towards customers who speak limited English and instances of theft. Other reviews mention external factors like beggars outside the store. The establishment does not offer vegan or gluten-free options among others.
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Dunkin'
2815 Fern Valley Rd, Louisville, Kentucky
The Dunkin' Donuts location on Fern Valley is praised for its friendly and efficient service, offering fresh donuts and consistently good coffee. However, there are concerns about inconsistent food quality and drink preparation by the new staff post-remodel. While some customers appreciate the quick service and clean environment, others have noted issues with soggy sandwiches and unsatisfactory specialty drinks.
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Thorntons
5318 Preston Hwy, Louisville, Kentucky
The business generally maintains a clean environment and offers friendly service from its staff. However, there are notable issues with employee rudeness and customer mistreatment. The establishment is equipped for quick visits and provides free parking.
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Dunkin'
5201 Preston Hwy, Louisville, Kentucky
The establishment offers a variety of quick bites and beverages with convenient pickup options. However, communication issues at the drive-through have led to dissatisfaction among some customers. While praised for its coffee and customer service by certain patrons, there are concerns about cleanliness and staff behavior.
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Thorntons
2700 Fern Valley Rd, Louisville, Kentucky
Reviews indicate mixed experiences at Thornton's, with notable praise for employee friendliness and customer service, particularly from Larry at the Fern Valley location. However, significant dissatisfaction arises from poor restroom conditions across multiple locations, impacting customer decisions to leave without purchases. While offerings include prepared foods and in-store shopping, reviews mention no specific vegan or gluten-free options, nor any coffee or breakfast items.