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Summary
The store received several negative reviews focusing on management issues, customer service problems, and employee behavior. Customers were frustrated by unexpected closures, rude staff interactions, and perceived racial bias from some employees. Despite these complaints, the store is noted for its clean appearance.
Pros
- clean appearance
- wheelchair accessible entrance
Cons
- unexpected store closures
- rude customer service
- racial bias incidents
- locked doors during business hours
About
Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.
Features
Hours
Location
Other Donut Shops Nearby
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King Donuts
814 Eastern Pkwy, Louisville, Kentucky
King Donuts receives high praise for its sweet yet balanced flavors and friendly service. Reviewers appreciate the variety of donut options, including unique items like cronuts and cream sticks. The establishment is noted for its cleanliness and welcoming atmosphere. While many customers enjoyed their experience, some mentioned concerns about parking availability.
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Nord's Bakery
2118 S Preston St, Louisville, Kentucky
Nord's Bakery is celebrated for its delicious donuts, particularly the maple and bacon variety, which reviewers find exceptional. The staff are noted for being pleasant and helpful. Some concerns include limited parking options and high prices, although the quality of the products justifies the cost. While not explicitly mentioned in reviews, the business does offer coffee and breakfast items.
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Thorntons
4516 Poplar Level Rd, Louisville, Kentucky
The store has a mixed reputation with some praising the friendly cashier while others criticize its management and cleanliness. The inconsistency in hours of operation is noted by several reviewers who found the store closed despite claiming to be open 24/7. Despite these issues, there are positive mentions of specific staff members adding value.
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Thorntons
4500 S 3rd St, Louisville, Kentucky
The Thorntons location experiences mixed reviews regarding its service and cleanliness. While the staff is generally friendly and efficient, there have been inconsistencies in store opening times and a perceived lack of fairness in age verification processes. The facility maintains cleanliness despite being busy during peak hours, but some customers note issues with outdoor maintenance. Overall, the business provides a clean environment and friendly service.
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Dunkin'
5201 Preston Hwy, Louisville, Kentucky
The establishment offers a variety of quick bites and beverages with convenient pickup options. However, communication issues at the drive-through have led to dissatisfaction among some customers. While praised for its coffee and customer service by certain patrons, there are concerns about cleanliness and staff behavior.
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Thorntons
5318 Preston Hwy, Louisville, Kentucky
The business generally maintains a clean environment and offers friendly service from its staff. However, there are notable issues with employee rudeness and customer mistreatment. The establishment is equipped for quick visits and provides free parking.
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Drip n Dough
1433 Bardstown Rd, Louisville, Kentucky
Drip n Dough offers an intriguing experience with its unique mini donuts that are popular among patrons for their distinct taste. The establishment is celebrated for its fast and friendly service, as well as maintaining a clean environment. However, some customers express disappointment over the high prices and the lack of standard-sized donuts or vegan options.
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Dunkin'
3333 Newburg Rd, Louisville, Kentucky
The business offers a range of services including drive-through and dine-in options, with coffee being one of its highlights. Reviews indicate inconsistent service experiences, ranging from excellent customer handling to poor order fulfillment. Donuts are highlighted as both positive and negative aspects by different reviewers. Issues such as lack of English proficiency among staff and non-refundable mistakes in orders were pointed out.