Thorntons logo

Thorntons

(3.2)

3320 Preston Hwy, Louisville, Kentucky

Thorntons storefront

Summary

The store received several negative reviews focusing on management issues, customer service problems, and employee behavior. Customers were frustrated by unexpected closures, rude staff interactions, and perceived racial bias from some employees. Despite these complaints, the store is noted for its clean appearance.

Pros

  • clean appearance
  • wheelchair accessible entrance

Cons

  • unexpected store closures
  • rude customer service
  • racial bias incidents
  • locked doors during business hours

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Takeout
Dine-in
Parking
Wheelchair Accessible
Chain Location
Open 24/7
Early Morning Hours

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

Other Donut Shops Nearby

King Donuts logo

King Donuts

4.8

814 Eastern Pkwy, Louisville, Kentucky

King Donuts receives high praise for its sweet yet balanced flavors and friendly service. Reviewers appreciate the variety of donut options, including unique items like cronuts and cream sticks. The establishment is noted for its cleanliness and welcoming atmosphere. While many customers enjoyed their experience, some mentioned concerns about parking availability.

Nord's Bakery logo

Nord's Bakery

4.8

2118 S Preston St, Louisville, Kentucky

Nord's Bakery is celebrated for its delicious donuts, particularly the maple and bacon variety, which reviewers find exceptional. The staff are noted for being pleasant and helpful. Some concerns include limited parking options and high prices, although the quality of the products justifies the cost. While not explicitly mentioned in reviews, the business does offer coffee and breakfast items.

Thorntons logo

Thorntons

3.1

4516 Poplar Level Rd, Louisville, Kentucky

The store has a mixed reputation with some praising the friendly cashier while others criticize its management and cleanliness. The inconsistency in hours of operation is noted by several reviewers who found the store closed despite claiming to be open 24/7. Despite these issues, there are positive mentions of specific staff members adding value.

Thorntons logo

Thorntons

3.4

4500 S 3rd St, Louisville, Kentucky

The Thorntons location experiences mixed reviews regarding its service and cleanliness. While the staff is generally friendly and efficient, there have been inconsistencies in store opening times and a perceived lack of fairness in age verification processes. The facility maintains cleanliness despite being busy during peak hours, but some customers note issues with outdoor maintenance. Overall, the business provides a clean environment and friendly service.

Dunkin' logo

Dunkin'

3.5

5201 Preston Hwy, Louisville, Kentucky

The establishment offers a variety of quick bites and beverages with convenient pickup options. However, communication issues at the drive-through have led to dissatisfaction among some customers. While praised for its coffee and customer service by certain patrons, there are concerns about cleanliness and staff behavior.

Thorntons logo

Thorntons

3.2

5318 Preston Hwy, Louisville, Kentucky

The business generally maintains a clean environment and offers friendly service from its staff. However, there are notable issues with employee rudeness and customer mistreatment. The establishment is equipped for quick visits and provides free parking.

Drip n Dough logo

Drip n Dough

4.7

1433 Bardstown Rd, Louisville, Kentucky

Drip n Dough offers an intriguing experience with its unique mini donuts that are popular among patrons for their distinct taste. The establishment is celebrated for its fast and friendly service, as well as maintaining a clean environment. However, some customers express disappointment over the high prices and the lack of standard-sized donuts or vegan options.

Dunkin' logo

Dunkin'

3.8

3333 Newburg Rd, Louisville, Kentucky

The business offers a range of services including drive-through and dine-in options, with coffee being one of its highlights. Reviews indicate inconsistent service experiences, ranging from excellent customer handling to poor order fulfillment. Donuts are highlighted as both positive and negative aspects by different reviewers. Issues such as lack of English proficiency among staff and non-refundable mistakes in orders were pointed out.