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Dunkin'
Lgh Conf Ctr Lobby, 295 Varnum Ave, Lowell, Massachusetts
Phone: +1 978-788-2072
Website: locations.dunkindonuts.com
Summary
The Dunkin' location has mixed reviews with some customers praising the quality of food and service, while others express dissatisfaction due to rude interactions from employees. Jose is noted for exceptional service and friendliness, but there are also reports of unprofessional behavior from other staff members. The establishment offers a variety of options including coffee and breakfast items, with accessibility features such as wheelchair-friendly facilities.
Pros
- excellent customer service by some
- good quality food and drinks
- offers various dining options
- has quick service
- wheelchair accessible
Cons
- rude staff interactions reported
- issues with order accuracy
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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Dunkin'
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The reviewed Dunkin' location shows mixed experiences among customers. While some praise the friendly service and drive-through convenience, others criticize unfriendly staff, inaccurate orders, and poor coffee quality. Training issues with staff seem to be a recurring theme, impacting customer satisfaction negatively.
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The reviews highlight inconsistent food quality and service issues, particularly with breakfast items like avocado toast and bagels. The drive-thru service is criticized for not adhering to coffee preferences. However, some customers enjoy the quick service and find the environment family-friendly. There are no specific mentions of vegan or gluten-free options.
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Donut Shack
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The Donut Shack is highly praised for its delicious donuts and exceptional customer service. Customers appreciate the friendly staff and the inviting aroma of fresh donuts upon entry. The establishment offers a variety of breakfast and dessert options, with a cash-only payment policy. However, there are concerns about limited parking availability.
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Kim’s Donuts
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This cafe is highly praised for its exceptional quality of donuts and coffee, offering a variety of unique pastries like fritters, kolaches, and twisted knots. Customers appreciate the friendly service and the clean environment. Despite being a small establishment, it provides a memorable dining experience with freshly made items that retain their quality over time.
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Customers have mixed experiences with the service and food accuracy at this location. While some appreciated the quick service options available, issues such as incorrect orders and lack of utensils were noted. Additionally, there are complaints about customer service behavior and parking difficulties.
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Top Donut
700 Aiken St, Lowell, Massachusetts
The establishment is praised for its high-quality donuts and excellent coffee, making it a standout choice compared to larger chains. It offers a cozy atmosphere and various service options like takeout and dine-in. Breakfast items such as avocado toast are highlighted, adding variety to the menu. While generally positive, some reviews mention issues with ice in drinks.
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443 Chelmsford St, Lowell, Massachusetts
The business offers a mixed experience with some excellent products and inconsistent service. Customers appreciate the quality of coffee and donuts but often face rude staff, especially during busy hours. The manager is noted for exceptional service when present, while drive-thru experiences can be frustrating. Despite these challenges, the establishment maintains several accessibility features and provides various dining options.