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Summary
The reviews indicate significant dissatisfaction with both service quality and staff behavior at this location. Frequent mentions of incorrect orders, poor customer interactions, and unclean food highlight major operational issues. Despite the establishment offering convenient service options like curbside pickup and delivery, these are overshadowed by negative experiences. The environment is casual, yet it lacks a welcoming atmosphere due to reported incidents of racial bias and rudeness from staff. Some customers appreciate quick service but overall find the experience disappointing.
Pros
- Convenient location
- Quick service options
- Offers breakfast
- Casual setting
Cons
- Poor customer service
- Incorrect orders
- Unpleasant staff behavior
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
289 7th Ave, New York, New York
The establishment offers exceptional service with a friendly and respectful staff, highlighted by customer satisfaction with the experience. However, there are concerns about food storage practices affecting ice cream quality and an incident involving perceived rudeness from an employee. It's known for its great coffee and iced Americano, catering to breakfast lovers and accommodating various dining needs.
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Dough Doughnuts
14 West 19th Street at, 5th Ave, New York, New York
The bakery offers a diverse range of delicious doughnuts with great service and various options for enjoyment, including dine-in and delivery. Known for its fluffy and flavorful treats, it's appreciated by both vegans and traditional customers alike. Despite the appeal, potential limitations include parking and pricing.
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Dunkin'
269 8th Ave, New York, New York
The establishment has received predominantly negative feedback concerning food quality and customer service. Multiple customers reported receiving stale or improperly prepared food, and issues with non-responsiveness to complaints were noted. Additionally, there have been instances of order mishandling through delivery services. However, some positive aspects such as a casual atmosphere and family-friendly environment are mentioned.
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Dunkin'
1235 Broadway, New York, New York
The reviews indicate significant dissatisfaction with staff behavior, particularly pointing out rudeness and poor customer service. Issues such as unfulfilled orders, arguments over menu items, and disrespectful treatment are prevalent. However, some customers appreciate the coffee quality and variety of breakfast options offered.
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Krispy Kreme
36 E 23rd St, New York, New York
The reviews highlight a positive experience at Krispy Kreme, praising the friendly and accommodating staff, delicious donuts with special seasonal flavors, and efficient service. However, some customers noted high prices and a reduction in donut size over time as downsides.
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Bear Donut
40 W 31st St, New York, New York
Bear Donut is a popular spot known for its diverse and flavorful donuts, such as the scallion cream cheese and milk tea flavors, which are frequently praised by customers. The shop offers high-quality drinks like matcha lattes, though some noted inconsistencies in flavor strength. It provides fast and friendly service, with occasional personalized customer attention from the owner. Despite its positives, limited parking is a downside for some visitors.
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Dunkin'
152 W 31st St, New York, New York
The establishment offers fast and friendly service along with fresh food selections such as donuts and breakfast items. However, cleanliness is a major concern, with multiple reports of unclean environments and unsanitary handling practices. Additionally, there are issues with order accuracy and customer dissatisfaction related to those errors.
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Dunkin'
544 6th Ave, New York, New York
The reviews highlight a mixed experience at this Dunkin' location, with some customers enjoying the service and products while others had negative encounters. Issues such as poor customer interaction, incorrect orders, and cleanliness were noted by several reviewers. However, there are positive mentions of good coffee and friendly service in specific instances.