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Summary
The establishment has received predominantly negative feedback concerning food quality and customer service. Multiple customers reported receiving stale or improperly prepared food, and issues with non-responsiveness to complaints were noted. Additionally, there have been instances of order mishandling through delivery services. However, some positive aspects such as a casual atmosphere and family-friendly environment are mentioned.
Pros
- casual atmosphere
- family-friendly
- accessible seating
- good for kids
Cons
- food quality issues
- poor customer service
- order mishandling
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
243 9th Ave, New York, New York
Dunkin’ Donuts offers consistently excellent coffee with a friendly service that enhances the customer experience. The recent renovation has modernized its appearance, although some staff communication issues persist. While some customers appreciate the politeness of specific employees, there have been complaints about drink quality and employee behavior.
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Dunkin'
289 7th Ave, New York, New York
The establishment offers exceptional service with a friendly and respectful staff, highlighted by customer satisfaction with the experience. However, there are concerns about food storage practices affecting ice cream quality and an incident involving perceived rudeness from an employee. It's known for its great coffee and iced Americano, catering to breakfast lovers and accommodating various dining needs.
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Dunkin'
101 W 23rd St, New York, New York
The reviews indicate significant dissatisfaction with both service quality and staff behavior at this location. Frequent mentions of incorrect orders, poor customer interactions, and unclean food highlight major operational issues. Despite the establishment offering convenient service options like curbside pickup and delivery, these are overshadowed by negative experiences. The environment is casual, yet it lacks a welcoming atmosphere due to reported incidents of racial bias and rudeness from staff. Some customers appreciate quick service but overall find the experience disappointing.
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Dunkin'
102 8th Ave, New York, New York
The establishment offers a mixed experience with notable strengths and areas for improvement. Customers appreciate the quality of their coffee and breakfast items, although service can be inconsistent. Issues such as poor customer interaction and lack of attention to order details have been highlighted by several reviews. Despite these challenges, some patrons praise the staff's friendliness and cleanliness.
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Dunkin'
152 W 31st St, New York, New York
The establishment offers fast and friendly service along with fresh food selections such as donuts and breakfast items. However, cleanliness is a major concern, with multiple reports of unclean environments and unsanitary handling practices. Additionally, there are issues with order accuracy and customer dissatisfaction related to those errors.
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Dunkin'
4 Pennsylvania Plaza, Madison Ave, New York, New York
Customers appreciate the friendly and efficient service at this Dunkin' location, with staff often remembered by regulars for their personalized service. The menu offers a variety of breakfast options and vegetarian items, but some customers have noted issues with point systems not being honored and high prices. While the environment is generally clean, there are concerns about limited parking availability.
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Dunkin'
2 Pennsylvania Plaza Store 1, New York, New York
The business offers a mix of fast service and quality issues. Customers appreciate the fresh coffee and quick service options like curbside pickup and delivery. However, there are significant concerns about cleanliness and food freshness. The environment has been described as having hygiene problems such as roaches, and some customers have received stale or moldy products.
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Krispy Kreme
2 Penn Plz Amtrak Level, New York, New York
The review highlights a mix of excellent donuts and varying service experiences at Krispy Kreme located inside Penn Station. Customers appreciate the quality of the donuts but express dissatisfaction with the staff's attitude and professionalism during busy hours. Despite this, the location remains popular for its convenient access and delicious offerings.