Summary
The business appears to have a significant decline in service quality and customer satisfaction post-acquisition. Customers frequently complain about incorrect orders, unprofessional staff behavior, long wait times, and poor food quality. Despite the positive aspects like good coffee and comfortable environment for working on laptops, issues with drive-through service, staff demeanor, and food preparation are persistent negatives affecting overall experience.
Pros
- excellent coffee
- comfortable work atmosphere
- family-friendly dining
- good wheelchair accessibility
- free parking available
Cons
- incorrect orders frequently
- unprofessional staff behavior
- long wait times
- poor food quality
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
73 County Rd, Westbrook, Maine
The establishment is known for its excellent coffee and fast service, especially appreciated by those on the go. Some customers have had positive experiences with friendly staff, while others reported significant issues such as finding a fly in their coffee, indicating potential lapses in hygiene. The drive-through wait times were notably long despite low customer volume, suggesting operational inefficiencies.
Dunkin'
818 Main St, South Portland, Maine
The reviews indicate a generally negative experience with the service at this Dunkin' location. Common complaints include poor coffee quality, disorganized and slow service, incorrect orders, and inadequate employee performance. Despite some positive remarks about cleanliness and atmosphere, these issues overshadow the potential positives.
Dunkin'
Westgate Shopping Center, 1412 Congress St, Portland, Maine
The Dunkin' Donuts location received mixed reviews about the quality of food and customer service. While some customers appreciated the fast and friendly service along with clean surroundings, others were disappointed by burnt hash browns and unempathetic staff response. The coffee offerings had varied feedback, with one user expressing dissatisfaction with a pumpkin ice chai latte's taste.
Tony's Donut Shop
9 Bolton St, Portland, Maine
Tony's is a beloved local establishment known for its delicious and flavorful donuts. Customers appreciate the friendly service and clean environment, though some have noted issues with product freshness. The bakery offers takeout options but lacks delivery services.
Dunkin'
325 St John St, Portland, Maine
The Dunkin' Donuts on St. John Street has mixed reviews regarding service and food quality. While some customers appreciate the cleanliness and friendly staff, others criticize inconsistent drink preparation and rude behavior from certain employees. The establishment is noted for its welcoming atmosphere and various dining options.
Dunkin'
284 Payne Rd, Scarborough, Maine
The establishment offers a range of services including drive-thru, curbside pickup, delivery, and dine-in options, with an emphasis on coffee and breakfast. Customers have reported rude and unprofessional staff behavior, particularly in the drive-thru service. The environment is casual and family-friendly, but there are complaints about inconsistent food availability and service attitudes.
Dunkin'
29 Main St, Westbrook, Maine
The business offers a mix of positive and negative experiences among customers. Several reviews highlight the friendly service and quality coffee and donuts, making it a popular choice for quick bites and comfort food. However, there are significant concerns about rude staff behavior and poor customer service during interactions at the drive-thru. The business is accessible with various dining options including curbside pickup, delivery, and dine-in services.
Dunkin'
196 US-1, Scarborough, Maine
The Dunkin' Donuts location receives mixed feedback from customers. Positive comments highlight clean facilities, friendly and attentive staff, and a good selection of donuts available post-morning rush. On the negative side, there are reports of inconsistent service, particularly in order accuracy and staff interactions at the drive-through. High prices for certain items and occasional rudeness from management were also noted.