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Summary
The business offers a mix of positive and negative experiences among customers. Several reviews highlight the friendly service and quality coffee and donuts, making it a popular choice for quick bites and comfort food. However, there are significant concerns about rude staff behavior and poor customer service during interactions at the drive-thru. The business is accessible with various dining options including curbside pickup, delivery, and dine-in services.
Pros
- friendly and knowledgeable staff
- quality coffee and donuts
- diverse dining options
- convenient pickup and delivery
Cons
- rude drive-thru interactions
- poor customer service experiences
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
601 Warren Ave, Portland, Maine
The reviews highlight mixed experiences at Dunkin' Donuts in Portland, ME, with specific concerns about staff behavior and product quality. While some customers appreciate the convenience of service options like delivery and drive-through, others have faced issues such as incorrect orders and poor customer interactions. The donuts are noted to be getting smaller despite rising prices, and there are complaints about coffee options. However, features like a diverse menu for various meals and family-friendly atmosphere remain appealing.
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Dunkin'
742 Main St, Westbrook, Maine
The business is praised for its consistently excellent coffee and fast, friendly service even during busy times. Customers appreciate the clean environment and efficient staff. However, there are complaints about watered-down coffee and a restrictive drive-thru policy. The location is accessible with ample parking.
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Dunkin'
24 Bridgton Rd, Westbrook, Maine
The business is praised for its friendly and efficient staff who ensure quick service even during busy times. Customers appreciate the thorough mixing of coffee with non-dairy creamers, highlighting attention to detail. Despite some negative feedback on food orders not meeting expectations, many customers plan to return due to the positive experience. Renovations have also contributed to increased popularity.
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Dunkin'
73 County Rd, Westbrook, Maine
The establishment is known for its excellent coffee and fast service, especially appreciated by those on the go. Some customers have had positive experiences with friendly staff, while others reported significant issues such as finding a fly in their coffee, indicating potential lapses in hygiene. The drive-through wait times were notably long despite low customer volume, suggesting operational inefficiencies.
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Dunkin'
Westgate Shopping Center, 1412 Congress St, Portland, Maine
The Dunkin' Donuts location received mixed reviews about the quality of food and customer service. While some customers appreciated the fast and friendly service along with clean surroundings, others were disappointed by burnt hash browns and unempathetic staff response. The coffee offerings had varied feedback, with one user expressing dissatisfaction with a pumpkin ice chai latte's taste.
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Tony's Donut Shop
9 Bolton St, Portland, Maine
Tony's is a beloved local establishment known for its delicious and flavorful donuts. Customers appreciate the friendly service and clean environment, though some have noted issues with product freshness. The bakery offers takeout options but lacks delivery services.
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Dunkin'
1378 Washington Ave, Portland, Maine
The service at this establishment appears to have mixed reviews with some customers expressing dissatisfaction with the execution of simple tasks such as adding cream cheese on a bagel and errors in drink orders. While there are complaints about staff attitudes and incorrect orders, many appreciate the fast service and cleanliness. The drive-through seems particularly problematic, contributing to longer wait times and customer frustration.
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Dunkin'
325 Gorham Rd, South Portland, Maine
The business appears to have a significant decline in service quality and customer satisfaction post-acquisition. Customers frequently complain about incorrect orders, unprofessional staff behavior, long wait times, and poor food quality. Despite the positive aspects like good coffee and comfortable environment for working on laptops, issues with drive-through service, staff demeanor, and food preparation are persistent negatives affecting overall experience.