The Donut Shop

730 S State St, Lockport, Illinois

The establishment has seen a decline in service quality following new ownership, with significant issues regarding staff organization and customer interaction. Customers have expressed frustration over long wait times, incorrect orders, and perceived rudeness from the staff. While the business offers a variety of services including drive-through and dine-in options, these are currently underperforming due to poor management practices.

15930 W 159th St, Homer Glen, Illinois

The establishment offers a friendly and fast service environment with highlights on good coffee and breakfast options. However, there are issues with product quality, such as burnt food items, and operational challenges like unprepared orders during peak times. Despite these drawbacks, the service is family-friendly and accessible.

15913 W 143rd St, Lockport, Illinois

Customers generally enjoy the fast and friendly service at this location, along with a clean environment and positive employee interactions. However, there are issues with order accuracy and customer service responsiveness. The establishment offers a variety of services including coffee, breakfast items, and various dining options. It has good accessibility features and is popular for breakfast and solo dining.

13604 Archer Ave, Lemont, Illinois

The Dunkin' location has mixed reviews with some customers praising the coffee and breakfast items while others criticize inconsistent service and employee attitudes. The store offers a variety of service options such as curbside pickup, delivery, and drive-through but lacks dine-in seating. Positive remarks highlight good coffee quality and friendly service at times, whereas negative feedback points to staff attitude issues and order inaccuracies.

3000 Maple Rd, Joliet, Illinois

This Dunkin’ Donuts location has mixed reviews with some customers enjoying the coffee and service while others express dissatisfaction with food quality and order accuracy. There are notable complaints about incorrect orders and issues with change being given during transactions. The establishment offers a range of services including drive-thru, takeout, and dine-in options, all in a family-friendly atmosphere.

400 N Independence Blvd, Romeoville, Illinois

Thorntons is praised for its cleanliness and friendly service, but criticized for poor customer experiences and operational issues. While some customers enjoy the well-lit environment and competitive gas prices, others are frustrated by inconsistent staff performance and lack of management presence. The establishment offers a clean setting with various payment options, but there are notable concerns about customer service quality and morning operations.

15629 W 127th St, Lemont, Illinois

The Dunkin' store offers a variety of services and amenities that cater to diverse customer needs, including takeout, delivery, drive-through, dine-in, and outdoor seating. It is recognized for its great coffee and tea selection, as well as being good for working on laptops with Wi-Fi available. However, some customers express dissatisfaction with the high prices and rude service, while others report cleanliness issues in the bathrooms.

649 N Independence Blvd, Romeoville, Illinois

The location has faced criticism for inconsistent food quality and service issues, despite its 24-hour availability and strong coffee highlights. Customers have noted improvements in coffee preparation but remain concerned about overall service speed and accuracy of orders. The environment is generally clean with accessible features, yet some amenities like seating options could use enhancement.