Dunkin' logo

Dunkin'

(2.9)

3000 Maple Rd, Joliet, Illinois

Dunkin' storefront

Summary

This Dunkin’ Donuts location has mixed reviews with some customers enjoying the coffee and service while others express dissatisfaction with food quality and order accuracy. There are notable complaints about incorrect orders and issues with change being given during transactions. The establishment offers a range of services including drive-thru, takeout, and dine-in options, all in a family-friendly atmosphere.

Pros

  • Hot coffee on tap
  • Prompt service
  • Friendly staff
  • Variety of dining options

Cons

  • Inconsistent food quality
  • Order mistakes
  • Change errors during transactions

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday4AM-7PM
tuesday4AM-7PM
wednesday4AM-7PM
thursday4AM-7PM
friday4AM-7PM
saturday4AM-7PM
sunday5AM-7PM

Location

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4.1

2516 N Cedar Rd, New Lenox, Illinois

The Dunkin' Donuts location reviewed here has mixed feedback primarily focused on service speed and customer experience. While customers praise the cleanliness and friendly staff, there are significant complaints about drink quality and service inefficiency at the drive-thru. The establishment is recognized for its convenient offerings like coffee and a variety of dining options but struggles with operational issues that affect overall satisfaction.

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The donut shop is praised for its excellent selection of flavors and friendly service. Reviews highlight fresh products and a charming atmosphere. However, some customers find the price high, while others are dissatisfied with limited choices.

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3.9

273 E Haven Ave, New Lenox, Illinois

Dunkin' Donuts is appreciated for its consistently great coffee and friendly service, making it a popular spot for quick meals and beverages. The menu offers solid breakfast options, donuts, and snacks, with reasonable pricing adding to the convenience factor. However, some customers have reported issues with inconsistent service at the drive-thru and incorrect store hours. Accessibility is well-catered for, with several features ensuring ease of use for all patrons.

Dunkin' logo

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4.2

In Walmart, 429 E Lincoln Hwy, New Lenox, Illinois

The establishment offers a variety of services and is popular for breakfast and working on a laptop. However, customer reviews highlight issues with stale products and poor customer service. The atmosphere is casual and family-friendly, but the food quality does not meet expectations.

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4.0

15930 W 159th St, Homer Glen, Illinois

The establishment offers a friendly and fast service environment with highlights on good coffee and breakfast options. However, there are issues with product quality, such as burnt food items, and operational challenges like unprepared orders during peak times. Despite these drawbacks, the service is family-friendly and accessible.

Thorntons logo

Thorntons

3.8

400 Collins St, Joliet, Illinois

The business is praised for its friendly and professional staff, with particular appreciation for a manager named Tami. While service can be delayed during peak hours, overall the atmosphere is considered upscale with a variety of offerings including liquor at some locations. Customers also appreciate the low prices and fresh coffee options. The store shows strong community engagement through acts of kindness from employees.

The Donut Shop logo

The Donut Shop

4.8

1143 E 9th St, Lockport, Illinois

The Donut Shop is praised for its delightful and fresh donuts, which are a hit among customers for special occasions and casual visits. The service is consistently noted as friendly and helpful, contributing to an overall positive experience. Additionally, the cleanliness of the shop enhances customer satisfaction.

Dunkin' logo

Dunkin'

3.6

730 S State St, Lockport, Illinois

The establishment has seen a decline in service quality following new ownership, with significant issues regarding staff organization and customer interaction. Customers have expressed frustration over long wait times, incorrect orders, and perceived rudeness from the staff. While the business offers a variety of services including drive-through and dine-in options, these are currently underperforming due to poor management practices.