Thorntons logo

Thorntons

(2.9)

190 E Lake St, Bloomingdale, Illinois

Thorntons storefront

Summary

The reviewed location has experienced multiple customer service issues primarily involving rude and uncooperative staff, particularly managers. There are several complaints about overcharging, defensive behavior, and unprofessional conduct toward customers. While the establishment offers in-store shopping with amenities like restrooms and Wi-Fi, these negative experiences overshadow potential advantages. Customers are advised to be cautious of interactions with management.

Pros

  • In-store shopping available
  • Restroom facilities present
  • Offers prepared foods
  • Free parking available

Cons

  • Rude staff behavior
  • Overcharging issues
  • Defensive cashier attitude

About

Convenience-store chain with grab-&-go food, packaged snacks & drinks, plus gasoline.

Features

Dine-in
Parking
Wheelchair Accessible

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

Other Donut Shops Nearby

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The reviewed Dunkin' location is praised for its fast and friendly service, consistent quality compared to other locations, and cleanliness. Customers appreciate the high-quality coffee offerings and overall great experience. However, there are complaints about order inaccuracies and occasional stale donuts. The staff's efficiency and professionalism contribute significantly to customer satisfaction.

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