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Summary
The business provides great coffee and customer service, with friendly staff and a clean environment appreciated by patrons. However, there are concerns about inconsistent product availability and restroom sanitation. Customers value the drive-through and takeout options, as well as breakfast offerings.
Pros
- great coffee quality
- friendly customer service
- clean premises
- drive-thru convenience
- breakfast options available
Cons
- restrooms out of order
- inconsistent product availability
About
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Features
Hours
Location
Other Donut Shops Nearby
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Baskin-Robbins
28875 Dequindre Rd, Madison Heights, Michigan
The reviews highlight dissatisfaction with customer service and product quality at the location. Customers were disappointed by unmet expectations for products like sundaes and ice cream samples. Service issues included rudeness and misleading advertising about free samples. Despite these negatives, some customers appreciate certain offerings.
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Dunkin'
28875 Dequindre Rd, Madison Heights, Michigan
The establishment offers excellent service and freshly made products, particularly noted for its coffee and desserts. However, some customers have reported poor customer service experiences and concerns over hygiene practices. The location appears to maintain a clean environment with accessible facilities.
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Tim Hortons
28775 Dequindre Rd, Madison Heights, Michigan
The establishment offers a mixed experience with some positive aspects such as good coffee and efficient service, but also has significant issues including rude staff behavior and cleanliness concerns. Customers appreciate the professional service in certain instances, particularly from specific employees like D. However, others have faced poor customer interactions, subpar food handling, and unclean premises. While the establishment offers a variety of service options such as dine-in, takeout, and drive-through, it struggles with consistent quality and customer satisfaction.
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Krispy Kreme
208 W 14 Mile Rd, Troy, Michigan
The Krispy Kreme location provides a delightful experience with its freshly made donuts and friendly service, particularly known for the classic glazed offerings served warm directly from the line. While the environment is clean and family-friendly, there are complaints about high prices and inconsistent order accuracy. The venue supports multiple service options including dine-in, takeout, and drive-through, along with being wheelchair accessible.
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Dunkin'
1321 W 14 Mile Rd, Madison Heights, Michigan
The Dunkin' Donuts location receives mixed reviews from customers. Positive feedback highlights the friendly staff and high-quality coffee, with specific praise for pastries like maple donuts. However, some customers experienced issues with order accuracy and rude service. Despite these negatives, many appreciate the efficient drive-thru experience.
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Tim Hortons
1235 W 14 Mile Rd, Madison Heights, Michigan
The reviews consistently highlight poor service and order accuracy issues at this Tim Hortons location. Customers experience frequent mistakes with their orders, including incorrect drinks and unavailable items like donuts. The staff is described as unhelpful or rude, contributing to a negative customer experience. While the establishment offers various amenities such as free parking and multiple dining options, these positives are overshadowed by service-related complaints.
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Mochinut Troy
384 John R Rd, Troy, Michigan
The establishment is praised for its unique offerings like Korean corndogs and mochi donuts, providing a fun and casual dining experience with a minimalist decor. The make-your-own ramen station adds to the interactive appeal. However, there are concerns about hygiene with reports of flies in the food area. The friendly staff enhances the overall experience despite this issue.
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Dunkin'
3827 E 11 Mile Rd, Warren, Michigan
The reviewed Dunkin' Donuts location presents a mixed experience for customers. While some praised the coffee and service readiness to correct order issues, others pointed out unprofessional service, hygiene concerns with hair in donuts, and inconsistent product preparation. The establishment offers multiple service options like dine-in, takeout, and delivery, along with good accessibility features.