Dunkin' storefront

Summary

The business offers a mixed experience with some positive aspects such as fast and friendly service, but also notable issues including inconsistent product quality and customer service shortcomings. While the environment is generally clean, it suffers from problems like inadequate staffing at closing times and subpar coffee quality.

Pros

  • fast friendly service
  • clean environment
  • great dessert options
  • casual atmosphere
  • free parking available

Cons

  • inconsistent product quality
  • subpar customer service
  • high prices

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Outdoor Seating
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday4:30AM-9PM
tuesday4:30AM-9PM
wednesday4:30AM-9PM
thursday4:30AM-9PM
friday4:30AM-9PM
saturday4:30AM-9PM
sunday4:30AM-9PM

Location

Other Donut Shops Nearby

Tim Hortons logo

Tim Hortons

4.0

6573 4th Section Rd, Brockport, New York

Reviews of the Tim Hortons location in Brockport reveal several areas for improvement despite its popularity for breakfast and coffee. Common complaints include slow service, incorrect orders, inadequate beverage preparation, and product shortages. Positive aspects noted are the fast and friendly service, clean environment, good coffee quality, and availability of various dining options.

Dunkin' logo

Dunkin'

3.9

7535 W Ridge Rd, Brockport, New York

The Dunkin' location receives mixed feedback with some customers appreciating the service and offerings, while others express concerns about consistency and management issues. Coffee quality is inconsistent despite measurements, leading to frustration over pricing. The space is praised for cleanliness, and employees are generally seen as efficient and friendly. However, there are occasional complaints about product availability and hurried preparation affecting food presentation.

Dunkin' logo

Dunkin'

2.4

1722 Lake Rd N, Hamlin, New York

The Dunkin' Donuts has received mixed reviews about its service quality and food offerings. While some customers appreciate the friendly staff and cleanliness of the environment, others have had negative experiences with slow service, particularly during busy times at the drive-thru. The inconsistency in service delivery is noted as a significant issue, which affects customer satisfaction. Furthermore, there are complaints regarding specific product issues like matcha coffee quality.

Tim Hortons logo

Tim Hortons

4.0

403 S Union St, Spencerport, New York

The reviewed location has mixed feedback regarding service and product quality. Some customers express dissatisfaction with staff behavior, order inaccuracies, and long wait times, while others appreciate the high-quality coffee, friendly service at specific locations, and consistent customer care. There are issues noted in terms of staff interactions and food availability.

Dunkin' logo

Dunkin'

3.4

5017 W Ridge Rd, Spencerport, New York

The Dunkin' Donuts location has received mixed feedback regarding its offerings and service quality. Customers appreciate the convenience of multiple ordering options and enjoy some of their pastries like maple donuts. However, there are significant concerns about product availability, especially later in the day, and inconsistencies in food quality, particularly breakfast items. Additionally, customer service issues such as long wait times, inadequate staffing, and unprofessional interactions were frequently noted.

Dunkin' logo

Dunkin'

3.5

8073 Clinton Street Rd, Bergen, New York

The business offers a modern and clean environment with various service options such as takeout, delivery, and dine-in. While coffee is popular here, issues with order accuracy have been noted by multiple customers, impacting their overall experience. Despite the availability of quick bites and comfort food throughout the day, poor customer service remains a significant concern.

Dunkin' logo

Dunkin'

3.4

3249 Union St, North Chili, New York

The reviews present a mixed experience at this location, with some praising the cleanliness and fast service while others criticize poor management and inconsistent food availability. The quality of coffee is appreciated by some patrons, but issues like long wait times and unprofessional staff behavior have marred the overall customer satisfaction.

Tim Hortons logo

Tim Hortons

3.5

4380 Buffalo Rd, North Chili, New York

Tim Hortons is praised for its excellent coffee and friendly service, creating a cozy atmosphere ideal for solo dining or working on laptops. However, customers frequently report issues with long wait times, poor staff attitudes, and frequent order mistakes, which significantly detract from the experience.