Dunkin' storefront

Summary

The Dunkin' Donuts location has received mixed feedback regarding its offerings and service quality. Customers appreciate the convenience of multiple ordering options and enjoy some of their pastries like maple donuts. However, there are significant concerns about product availability, especially later in the day, and inconsistencies in food quality, particularly breakfast items. Additionally, customer service issues such as long wait times, inadequate staffing, and unprofessional interactions were frequently noted.

Pros

  • convenient ordering options
  • fresh maple donuts
  • quick delivery
  • wheelchair accessible

Cons

  • inconsistent food quality
  • long wait times
  • limited breakfast availability

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

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3.8

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1090 Long Pond Rd, Rochester, New York

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3.8

1587 Long Pond Rd, Rochester, New York

The business has seen a decline in service quality over the past months, with issues such as late opening hours, incorrect orders, and unprofessional staff behavior. Many customers are frustrated by long wait times at both the drive-thru and inside the store. While some appreciate certain offerings like their coffee, these negative experiences have led to comparisons with other nearby competitors that provide more reliable service. Despite these setbacks, the establishment still maintains several amenities such as outdoor seating, delivery options, and a variety of dining choices.