Tim Hortons logo

Tim Hortons

(4.0)

6573 4th Section Rd, Brockport, New York

Tim Hortons storefront

Summary

Reviews of the Tim Hortons location in Brockport reveal several areas for improvement despite its popularity for breakfast and coffee. Common complaints include slow service, incorrect orders, inadequate beverage preparation, and product shortages. Positive aspects noted are the fast and friendly service, clean environment, good coffee quality, and availability of various dining options.

Pros

  • fast friendly service
  • clean environment
  • good coffee quality
  • variety in dining options
  • available breakfast items

Cons

  • slow service speed
  • incorrect orders served
  • excessive ice in drinks
  • decaf coffee shortages

About

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location

Hours

monday5AM-8PM
tuesday5AM-8PM
wednesday5AM-8PM
thursday5AM-8PM
friday5AM-8PM
saturday5AM-8PM
sunday5AM-8PM

Location

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The Dunkin' Donuts location has received mixed feedback regarding its offerings and service quality. Customers appreciate the convenience of multiple ordering options and enjoy some of their pastries like maple donuts. However, there are significant concerns about product availability, especially later in the day, and inconsistencies in food quality, particularly breakfast items. Additionally, customer service issues such as long wait times, inadequate staffing, and unprofessional interactions were frequently noted.

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3.5

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The business offers a modern and clean environment with various service options such as takeout, delivery, and dine-in. While coffee is popular here, issues with order accuracy have been noted by multiple customers, impacting their overall experience. Despite the availability of quick bites and comfort food throughout the day, poor customer service remains a significant concern.

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The reviews present a mixed experience at this location, with some praising the cleanliness and fast service while others criticize poor management and inconsistent food availability. The quality of coffee is appreciated by some patrons, but issues like long wait times and unprofessional staff behavior have marred the overall customer satisfaction.

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