Dunkin' storefront

Summary

The Dunkin' Donuts has received mixed reviews about its service quality and food offerings. While some customers appreciate the friendly staff and cleanliness of the environment, others have had negative experiences with slow service, particularly during busy times at the drive-thru. The inconsistency in service delivery is noted as a significant issue, which affects customer satisfaction. Furthermore, there are complaints regarding specific product issues like matcha coffee quality.

Pros

  • Friendly staff
  • Clean environment
  • Consistent coffee quality
  • Quick curbside pickup

Cons

  • Inconsistent service
  • Long drive-thru wait times
  • Matcha product issues

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday5AM-7PM

Location

Other Donut Shops Nearby

Dunkin' logo

Dunkin'

3.9

7535 W Ridge Rd, Brockport, New York

The Dunkin' location receives mixed feedback with some customers appreciating the service and offerings, while others express concerns about consistency and management issues. Coffee quality is inconsistent despite measurements, leading to frustration over pricing. The space is praised for cleanliness, and employees are generally seen as efficient and friendly. However, there are occasional complaints about product availability and hurried preparation affecting food presentation.

Dunkin' logo

Dunkin'

3.4

4675 Lake Rd S, Brockport, New York

The business offers a mixed experience with some positive aspects such as fast and friendly service, but also notable issues including inconsistent product quality and customer service shortcomings. While the environment is generally clean, it suffers from problems like inadequate staffing at closing times and subpar coffee quality.

Tim Hortons logo

Tim Hortons

4.0

6573 4th Section Rd, Brockport, New York

Reviews of the Tim Hortons location in Brockport reveal several areas for improvement despite its popularity for breakfast and coffee. Common complaints include slow service, incorrect orders, inadequate beverage preparation, and product shortages. Positive aspects noted are the fast and friendly service, clean environment, good coffee quality, and availability of various dining options.

Dunkin' logo

Dunkin'

3.4

5017 W Ridge Rd, Spencerport, New York

The Dunkin' Donuts location has received mixed feedback regarding its offerings and service quality. Customers appreciate the convenience of multiple ordering options and enjoy some of their pastries like maple donuts. However, there are significant concerns about product availability, especially later in the day, and inconsistencies in food quality, particularly breakfast items. Additionally, customer service issues such as long wait times, inadequate staffing, and unprofessional interactions were frequently noted.

Tim Hortons logo

Tim Hortons

4.0

403 S Union St, Spencerport, New York

The reviewed location has mixed feedback regarding service and product quality. Some customers express dissatisfaction with staff behavior, order inaccuracies, and long wait times, while others appreciate the high-quality coffee, friendly service at specific locations, and consistent customer care. There are issues noted in terms of staff interactions and food availability.

Dell's Sweets & Treats logo

Dell's Sweets & Treats

4.4

610 N Greece Rd, Hilton, New York

Dell's Sweets has received overwhelmingly positive feedback for its exceptional desserts and customer service. Customers appreciate the bakery's ability to accommodate custom orders, including gluten-free options, and praise their helpful staff. The delicious cakes and cookies are particularly highlighted, making Dell's a top recommendation for events.

Dunkin' logo

Dunkin'

3.4

3821 W Ridge Rd, Rochester, New York

The business offers a variety of service options including drive-thru and mobile orders, with an emphasis on coffee and breakfast items. Reviews indicate generally positive experiences with staff and cleanliness but highlight issues such as inconsistent food quality and poor customer interactions in certain instances. Despite a few negative aspects, many customers appreciate the friendly service and fast pace.

Tim Hortons logo

Tim Hortons

3.8

649 Long Pond Rd, Greece, New York

The business offers a variety of dining options and amenities, including drive-through, outdoor seating, and delivery services, making it popular for breakfast and lunch. However, there are recurring issues with order availability and long wait times. The environment is casual and cozy, catering to diverse crowds such as college students and groups.