Summary
The location experiences significant inconsistency and operational issues impacting customer satisfaction. While the staff is generally friendly and efficient, frequent employee turnover affects consistency in service and product quality. Operational inefficiencies, such as early closures and limited availability of items like donuts, lead to negative customer experiences. Despite these challenges, the establishment offers a clean environment and good coffee.
Pros
- clean environment
- friendly staff
- good coffee
- efficient operation when consistent
Cons
- inconsistent product quality
- early closures without notice
- long wait times for service
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
10300 Little Patuxent Pkwy, Columbia, Maryland
Reviews for this location highlight issues with service quality and hygiene but also mention some positive aspects like friendly staff on occasion and good coffee options. Customers have experienced rude behavior from staff, unclean drinks, and inefficient service. However, the environment is described as clean, and there are fast service moments when conditions allow.
Dunkin'
5880 Robert Oliver Pl, Columbia, Maryland
The business offers a consistently good experience with excellent coffee and donuts, fast friendly service, and a clean environment. However, it has some issues with limited parking and high prices. Customer service can be inconsistent, as noted in several reviews mentioning rude staff or incorrect orders.
Dunkin'
12210 Clarksville Pike, Clarksville, Maryland
The business offers a clean environment with fast and friendly service. Customers appreciate the quality of maple donuts and find the ambiance appealing for solo dining and working on laptops. However, there are concerns about declining product quality and pricing discrepancies. Additionally, some customers feel misled by advertising compared to actual prices.
Dunkin'
10430 Shaker Dr Ste 100, Columbia, Maryland
The reviews indicate a mixed experience with inconsistent service quality and food preparation issues at this location. While some customers appreciate the variety of offerings such as coffee and breakfast options, others have faced rude interactions and poor food quality. The store offers multiple service options like drive-through and dine-in but still struggles with maintaining customer satisfaction.
Dunkin'
9200 Old Annapolis Rd, Columbia, Maryland
The business offers a mixed experience with some positive highlights and notable drawbacks. Customers appreciate the fast and friendly service along with clean surroundings and quality coffee. However, there are concerns about order accuracy and long wait times at the drive-through. The atmosphere is casual and family-friendly, providing various dining options including breakfast and dessert.
AppleCore's Bake Shoppe
9693 Gerwig Ln F, Columbia, Maryland
Applecore Bakery receives praise for its high-quality desserts and exceptional customer service. Customers appreciate the dedication to detail and quality of products like sweet potato cheesecake and bread pudding. However, some inconsistency in product taste is noted, particularly with the sweet potato pie. The bakery offers convenient pickup options and is appreciated for its flexible planning services during events.
Dunkin'
7106 Minstrel Way, Columbia, Maryland
The establishment generally receives mixed reviews regarding customer service and product quality. Customers appreciate the friendly staff at certain locations and the overall cleanliness of the environment but express dissatisfaction with order inaccuracies, stale products, and unfriendly interactions from some employees. Despite these issues, the business maintains positive attributes such as a clean atmosphere and convenient service options.
Dunkin'
Montpelier Retail Ctr, 7530 Montpelier Rd, Laurel, Maryland
Customers appreciate the excellent coffee and quick, friendly service at this location. Some patrons find the manager's attention to detail helpful, though there are concerns about incorrect orders from online placements. The establishment provides a clean environment with diverse dining options throughout the day. However, some customers have reported issues with customer service regarding order accuracy and unexpected charges.