Summary
The business has a mixed reputation based on customer feedback. While some customers appreciate the coffee quality and friendly service, there are issues with order accuracy and employee attitudes. Management's responsiveness to complaints is noted positively. Accessibility and parking seem adequate, but certain dietary accommodations like vegan options aren't available.
Pros
- high-quality coffee
- friendly management response
- good for solo dining
- cozy atmosphere
- accessible seating
Cons
- order mix-ups
- poor employee attitude
- inconsistent food quality
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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3201 Channahon Rd, Joliet, Illinois
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23841 W Eames St, Channahon, Illinois
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Dunkin' is recognized for its great coffee but has recurring issues with order accuracy and service consistency. Customers appreciate the quick service options available including curbside pickup and drive-through, yet there are concerns about high prices and customer service management. The environment is clean and family-friendly, making it suitable for solo dining or working on a laptop.
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The business offers excellent service with friendly and professional staff, particularly at the drive-thru window. While some customers praise their food preparation and attentive service, others criticize the coffee quality and high prices compared to other locations. The establishment is family-friendly and provides a variety of dining options including breakfast, lunch, dinner, and dessert.
Thorntons
24144 W Eames St, Channahon, Illinois
The business has mixed reviews with several complaints about customer service and operational issues at the gas station pumps. Customers praised the friendliness of some employees and the cleanliness of the establishment. However, there were significant concerns about rude staff behavior, particularly from cashiers and managers, as well as problems with payment systems potentially causing anxiety. Some customers appreciated the parking accommodations for trucks.