Dunkin'
Petrolex Gas Station, 80 Chelmsford Rd, North Billerica, Massachusetts
Phone: +1 978-667-8588
Website: locations.dunkindonuts.com
Summary
The reviews highlight a mix of positive and negative experiences at this establishment. While the coffee is praised for its quality, there are notable issues with staff training and order accuracy. Some customers have encountered problems such as incorrect orders, lack of essential ingredients in meals, and unprofessional service from newer employees. Despite these challenges, aspects like friendly service on occasion and a clean environment are acknowledged positively.
Pros
- quality coffee
- friendly moments
- clean surroundings
- fast service occasionally
- casual atmosphere
Cons
- incorrect orders
- poor staff training
- lack of essentials
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
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181 Boston Rd, North Billerica, Massachusetts
The establishment offers a range of services including dine-in and delivery, with an emphasis on great coffee and breakfast options. While there are positive remarks about friendly staff interactions, particularly with children, several negative reviews highlight significant issues in customer service, such as disrespect towards disabled individuals. Despite these complaints, the business is noted for its accessibility features.
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The restaurant receives mixed reviews highlighting both strengths and weaknesses. Customers appreciate the quality of certain menu items like breakfast sandwiches and hash browns. However, there are complaints about service efficiency, food temperature, and customer interaction at times. Despite some negative experiences with staff, there are positive remarks about teamwork during busy periods.
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1 Republic Rd, North Billerica, Massachusetts
The business offers a variety of services including drive-thru and dine-in with excellent coffee but struggles with order accuracy and long wait times. Reviews highlight inconsistent service quality and temperature issues in beverages. The location is convenient for parking trucks despite its challenges.
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105 Chelmsford St, Chelmsford, Massachusetts
The business has received mixed feedback with several customers expressing dissatisfaction due to rude service and order inaccuracies. Despite this, it is noted for its drive-through convenience and cleanliness. Some patrons also find the food insufficient in size relative to price.
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In Exxon Gas Station, 185 Woburn St, Lowell, Massachusetts
The business offers a consistent experience with great coffee and friendly service, though there are occasional issues with presentation and operational clarity. The environment is appreciated for its cleanliness and quick service, but customers have noted potential improvements in parking accessibility and pricing. There's also some feedback on the availability of vegetarian options and restroom facilities.
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1081 Gorham St, Lowell, Massachusetts
Overall, the service at this location is praised for its speed and friendliness, particularly through drive-thru and curbside pickup options. The coffee consistently meets customer expectations in terms of temperature and quality. However, some customers have experienced issues with food quality, notably receiving items that were not properly cooked. Despite these inconsistencies, many enjoy the variety of offerings, including vegetarian sandwiches and healthier breakfast options.
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443 Chelmsford St, Lowell, Massachusetts
The business offers a mixed experience with some excellent products and inconsistent service. Customers appreciate the quality of coffee and donuts but often face rude staff, especially during busy hours. The manager is noted for exceptional service when present, while drive-thru experiences can be frustrating. Despite these challenges, the establishment maintains several accessibility features and provides various dining options.
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459 Boston Rd, Billerica, Massachusetts
The reviewed Dunkin' location in Billerica receives mixed feedback, with some customers highlighting their quick service and others critiquing the quality of coffee and inventory management. While a few patrons appreciate the friendly staff and efficient service, there are recurring issues related to inconsistent coffee flavors and long wait times despite mobile ordering. The general atmosphere is casual and family-friendly, providing various dining options throughout the day.