Dunkin' storefront

Summary

The reviews for Dunkin' Donuts present a mixed experience. Positive feedback highlights the quality of coffee and donuts, along with fast and friendly service in a clean environment. However, several customers report issues such as inconsistent order accuracy and poor customer service during busy times. The business offers various amenities including outdoor seating and diverse payment options.

Pros

  • delicious coffee
  • fresh donuts
  • fast service
  • clean store
  • friendly staff

Cons

  • order inaccuracies
  • poor customer service during busy times
  • attitude issues from employees

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Outdoor Seating
Wheelchair Accessible
Chain Location
Early Morning Hours

Hours

monday5AM-7PM
tuesday5AM-7PM
wednesday5AM-7PM
thursday5AM-7PM
friday5AM-7PM
saturday5AM-7PM
sunday6AM-7PM

Location

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Tim Hortons

3.7

1250 University Ave, Rochester, New York

Tim Hortons is praised for its high-quality coffee and breakfast items, particularly the maple donuts and sandwiches which outshine competitors. The service is noted to be fast and friendly, and the cleanliness of the establishment is commended. However, there are significant issues with order accuracy, specifically regarding coffee preparation. Additionally, some customers experienced problems with mobile orders not being fulfilled correctly.

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Kim's Donut-N-Diner

4.2

836 N Goodman St, Rochester, New York

The business offers a casual dining experience with options for takeout and dine-in services. While some customers appreciate the great coffee and desserts, others have criticized the food quality, noting issues like stale taste and poor customer service. Pricing is also seen as high compared to nearby alternatives. The establishment features free street parking and accepts various payment methods.

Dunkin' logo

Dunkin'

3.5

300 Monroe Ave, Rochester, New York

The business offers a satisfactory coffee and breakfast experience with accessible services and fast drive-through options. However, some customers have reported issues with customer service and order accuracy. The establishment features various dining options including delivery and outdoor seating.

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Donuts Delite

4.5

1700 Culver Rd, Rochester, New York

The diner offers a charming retro atmosphere with a unique twist of donuts alongside traditional breakfast items. Reviews highlight the quality and variety of donuts, especially apple fritters, as well as solid breakfast options like frittatas. While service is generally friendly, some customers find it slow. The menu appeals to various tastes, though certain items may not meet everyone's expectations.

Dunkin' logo

Dunkin'

4.3

2787 Monroe Ave, Rochester, New York

The Dunkin' on Monroe Ave has mixed reviews highlighting issues with order accuracy and cleanliness while also praising the staff's patience and clean-up efforts. Customers experience long waits at times, but appreciate the fast service when available and commend employees for maintaining a tidy environment despite challenges.

Dunkin' logo

Dunkin'

4.0

89 State St, Rochester, New York

This Dunkin' location offers consistently prepared mobile orders and fresh donuts with good coffee quality, setting it apart from other downtown Rochester options. While the service is reliable, there are concerns about customer service lapses and food preparation issues like missing ingredients and burnt items. The lack of parking remains a significant drawback for this store.

Dunkin' logo

Dunkin'

3.7

2299 Culver Rd, Rochester, New York

The location offers friendly service and a pleasant atmosphere but has issues with order accuracy and wait times. Employees sometimes seem disengaged, impacting customer satisfaction despite the positive environment. While the staff's efforts are generally appreciated, there are concerns about food presentation and efficiency in service delivery.

Tim Hortons logo

Tim Hortons

3.5

1286 Mt Hope Ave, Rochester, New York

The establishment offers quick service and a variety of seating options including outdoor areas, but suffers from poor customer service and cleanliness issues. While praised for its coffee quality, some customers have experienced long waits despite being present in the store. The environment is casual with amenities like Wi-Fi, yet there are complaints about staff attitude and unclean restrooms.