Summary
The reviewed Dunkin' Donuts location has received mixed feedback from customers. While the staff generally provides excellent service, with employees noted for their kindness and attentiveness, there are significant concerns regarding coffee consistency and order accuracy. Despite efforts by management to address these issues, some patrons remain dissatisfied due to repeated mistakes in their orders. Positive remarks highlight fresh food offerings and good customer interactions, while negative comments focus on inconsistent product quality and operational errors.
Pros
- excellent customer service
- friendly staff
- fresh food
- variety of dining options
- good coffee
Cons
- inconsistent coffee taste
- repeated order mistakes
- long wait times
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
Dunkin'
529 Main St, City of Orange, New Jersey
The reviews highlight issues with customer service and order accuracy at this Dunkin' Donuts location. While some customers appreciate the quick service, they often find staff rude and unhelpful. Several instances of incorrect orders and poor handling of products are noted. Despite these negatives, there is mention of nice employees on occasion. The cleanliness of the establishment was criticized in one review.
Dunkin'
306 Main St, City of Orange, New Jersey
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Dunkin'
255 Tremont Ave, East Orange, New Jersey
The business offers a pleasant environment with excellent coffee and friendly service, particularly praised by regular patrons. However, there are significant issues with order handling, customer service, and point redemption processes that have led to considerable frustration among customers. The reviews highlight inconsistencies in staff training and operational procedures, affecting the overall experience.
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523 Central Ave, East Orange, New Jersey
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563 Northfield Ave, West Orange, New Jersey
The business offers a welcoming atmosphere with friendly service and quick, reliable orders. Customers enjoy the variety of donuts and coffee quality but have experienced long wait times and order inaccuracies at certain locations. The environment is clean and comfortable for solo dining or working on laptops.
Dunkin'
382 Main St, West Orange, New Jersey
The business offers a variety of services including dine-in and takeout with good coffee options. However, customer service is inconsistent, often described as rude, which leads to dissatisfaction. Management issues are frequently cited, affecting the availability and quality of products. Despite these challenges, some customers appreciate specific offerings like milkshakes.
Dunkin'
501 Irvington Ave, Newark, New Jersey
The reviews highlight mixed experiences at the location, pointing out both strong service aspects and areas needing improvement. Customers appreciate the convenience of multiple pickup options and enjoy the casual atmosphere conducive for working on laptops. However, they express significant dissatisfaction with customer interactions and inconsistencies in pricing. Concerns about staff behavior and sanitary practices also surface, indicating room for better training and oversight.