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Summary
The business offers a pleasant environment with excellent coffee and friendly service, particularly praised by regular patrons. However, there are significant issues with order handling, customer service, and point redemption processes that have led to considerable frustration among customers. The reviews highlight inconsistencies in staff training and operational procedures, affecting the overall experience.
Pros
- excellent coffee
- friendly service
- clean environment
- family-friendly atmosphere
- good for solo dining
Cons
- poor order handling
- incompetent staff
- point redemption issues
About
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Features
Hours
Location
Other Donut Shops Nearby
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Dunkin'
523 Central Ave, East Orange, New Jersey
The establishment offers a pleasant environment with excellent coffee and desserts, but has issues with order accuracy and service speed. Customers appreciate the friendly staff, especially Alice, while others criticize long waits and incorrect orders. The venue is trendy, family-friendly, and provides various dining options.
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Dunkin'
802 S Orange Ave, Newark, New Jersey
Dunkin' experiences include slow service and poor customer satisfaction due to wait times and product quality issues. Despite these drawbacks, some customers appreciate the coffee and dessert offerings. The establishment is noted for its fast food environment with a drive-through option. Accessibility features are present but not highlighted in reviews.
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Dunkin'
140 Central Ave, East Orange, New Jersey
The business is well-managed with a focus on customer service and efficiency, reflected in the friendly interactions between staff during both busy and low-traffic periods. Customers appreciate the coffee quality and fast service but are critical of high prices for certain items like oat milk add-ons. There have been mixed reviews about the employee attitudes; some find them very pleasant while others report negative experiences with specific individuals.
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Dunkin'
306 Main St, City of Orange, New Jersey
The business offers a variety of services and food options, attracting customers for breakfast and solo dining experiences. While the service is generally fast and friendly with clean environments, there are notable issues with order accuracy through delivery apps, which has led to customer dissatisfaction. The high turnover of staff may also contribute to inconsistent service and product availability.
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Dunkin'
12 S Valley Rd, West Orange, New Jersey
The reviewed Dunkin' Donuts location has received mixed feedback from customers. While the staff generally provides excellent service, with employees noted for their kindness and attentiveness, there are significant concerns regarding coffee consistency and order accuracy. Despite efforts by management to address these issues, some patrons remain dissatisfied due to repeated mistakes in their orders. Positive remarks highlight fresh food offerings and good customer interactions, while negative comments focus on inconsistent product quality and operational errors.
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Dunkin'
501 Irvington Ave, Newark, New Jersey
The reviews highlight mixed experiences at the location, pointing out both strong service aspects and areas needing improvement. Customers appreciate the convenience of multiple pickup options and enjoy the casual atmosphere conducive for working on laptops. However, they express significant dissatisfaction with customer interactions and inconsistencies in pricing. Concerns about staff behavior and sanitary practices also surface, indicating room for better training and oversight.
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Dunkin'
2 S Orange Ave, South Orange Village, New Jersey
The Dunkin' Donuts on South Orange Ave has mixed reviews, with consistent complaints about cleanliness and service attitude. However, some customers appreciate the quality of specific items like Chi lattes. It's known for its great coffee and tea selection but struggles with staff errors and customer service issues.
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Dunkin'
529 Main St, City of Orange, New Jersey
The reviews highlight issues with customer service and order accuracy at this Dunkin' Donuts location. While some customers appreciate the quick service, they often find staff rude and unhelpful. Several instances of incorrect orders and poor handling of products are noted. Despite these negatives, there is mention of nice employees on occasion. The cleanliness of the establishment was criticized in one review.