Dunkin' logo

Dunkin'

(3.5)

6707 W 111th St, Worth, Illinois

Dunkin' storefront

Summary

Reviews highlight inconsistent product quality and poor customer service at this location, with issues including ruined orders, poorly made food items, and rude staff behavior. However, the business provides various dining options and services like delivery, drive-through, dine-in, and takeout.

Pros

  • variety of dining options
  • multiple service methods available
  • comfortable casual atmosphere

Cons

  • inconsistent product quality
  • rude staff behavior
  • poor customer service

About

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Custom Orders
Coffee Available
Breakfast Items
Delivery
Takeout
Dine-in
Drive-thru
Parking
Outdoor Seating
Wheelchair Accessible
Chain Location

Hours

mondayOpen 24 hours
tuesdayOpen 24 hours
wednesdayOpen 24 hours
thursdayOpen 24 hours
fridayOpen 24 hours
saturdayOpen 24 hours
sundayOpen 24 hours

Location

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Thorntons

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Customers appreciate the friendly and helpful staff at this location, often highlighting their pleasant interactions with employees. However, there are recurring issues related to payment systems and a lack of convenience amenities like lids for beverages. Some customers have also expressed dissatisfaction due to poor customer service in certain instances.

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3.0

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The coffee shop has mixed reviews, with customers appreciating the quality of their donuts and friendly service but criticizing poor customer interactions, especially involving a manager named Aurora. Complaints about deceptive coffee practices and an uncooperative attitude from staff are prevalent. Despite these issues, the store maintains a clean environment and offers various dining options.

Dunkin' logo

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3.5

10301 Central Ave, Oak Lawn, Illinois

The establishment is known for its great coffee and desserts but faces criticism for poor customer service and incorrect orders. Some customers reported rude interactions at the drive-thru and issues with phone communication. Despite these service challenges, a few positive experiences were noted, including friendly staff members.

Dunkin' logo

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3.9

6408 W 95th St, Chicago Ridge, Illinois

The reviews highlight mixed experiences with service and product quality at this establishment. Some customers appreciate the friendly staff and coffee quality but have issues with specific products being incorrect or cold, such as hash browns and lattes. Pricing practices also raised concerns for one customer. The business offers a variety of services including curbside pickup, delivery, and dine-in options.

Dunkin' logo

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3.9

12807 S Harlem Ave, Palos Heights, Illinois

The business receives mixed feedback, with some customers praising the quality of coffee and customer service, while others criticize price hikes and inconsistent food quality. The service has become less friendly and more costly over time, particularly highlighted by one review mentioning the high cost for a small meal and microwaved items. Despite these criticisms, the establishment offers several convenient services including drive-through and dine-in options.